Refund Policy

Last updated: 2026-10-05 · Applies to Telari Pro and Spola Pro licenses

This page is §6 of the Terms of Sale and applies to Telari Pro and Spola Pro licenses bought on telari.app. Payment is processed by the merchant of record named at checkout (Paddle or Dodo Payments), which also issues refunds to the original payment method.

Within 14 days of purchase you may request a full refund for any reason: email support@telari.app with your order number, or contact the payment partner named at checkout directly. After a refund the key is revoked; activated devices return to the free tier the next time they check in (on activation, deactivation, or “refresh license”).

Requests after 14 days are considered case by case. Refunds are returned by the payment partner to the original payment method; timing depends on that method.